2Help1 Privacy Policy

1. Introduction

2Help1 Underwriting Managers (Pty) Ltd (“2Help1”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website and services.

2. Information We Collect

When you use our website or submit forms, we may collect the following personal information:

Contact Information: Name, phone number, email address, physical address.
Application Information: Group or organisation name, number of members, product of interest, dependent details (where required for cover).
Technical Information: IP address, browser type, device information, and basic analytics data.
Communications: Any information you provide in enquiries, emails, or messages submitted through our website.

3. How We Use Your Information

We use your information for the following purposes:

To process individual and group applications for insurance cover.
To provide and manage our products and services.
To communicate with you regarding your application, policy, or enquiry.
To improve our website and services.
To comply with legal and regulatory requirements.

We will not sell, rent, or trade your personal information to any third party.

4. Sharing of Information

We may share your personal information with:

Service Providers and Partners (e.g., African Unity Life, AlertPlus, and other product providers) to deliver services.
Regulatory and Legal Authorities if required by law.
Third-Party Technical Providers (e.g., hosting, email, IT support) under strict confidentiality agreements.

5. Data Storage and Security

Your information is stored securely and protected against unauthorized access, loss, or misuse.
We use appropriate technical and organizational measures to safeguard your personal data.
Information is retained only for as long as necessary to provide our services or comply with legal obligations.

6. Your Rights

Under South Africa’s Protection of Personal Information Act (POPIA), you have the right to:

Access your personal information.
Request correction or deletion of your data.
Object to the processing of your personal information.
Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at: info@2help1um.co.za.

7. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve your browsing experience and gather analytics.
You can disable cookies in your browser settings, but some website functions may not work properly without them.

8. External Links

Our website may contain links to third-party websites. 2Help1 is not responsible for the privacy practices or content of external sites. Use of external links is at your own risk.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date at the top.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: info@2help1um.co.za
Phone: 0861 243 571